How can we help?
We are here to help you move forward with clarity and hope. Reach out and we will respond with care.
For support and bug reports, tell us:
- Your device type
- Your app version
- A short description of what happened
- A screenshot, if something is not working as expected
We typically respond within 1-2 business days. If your message is time-sensitive, let us know and we will prioritize it. We accept prayer requests. Email us anytime.
Answers you don't have to wait for
Cancel a subscription or ask for a refund
Subscriptions are billed through Apple. Cancel in your Apple subscription settings, and request a refund at reportaproblem.apple.com.
Delete your data
Your entries stay on your device, so clearing the app storage or uninstalling the app removes them. What we store, and what we don't.
Restore a purchase
Your subscription is tied to the Apple Account that bought it, so signing in with that account should restore access. If it doesn't, email us.
How Ansel works
The FAQ covers how Ansel differs from a blocker, whether there is an Android app, and who Ansel is for.